Power your employees to take a more active role in their training and development with a clear staff onboarding process and training initiatives. Maximize the talent of your employees through clearly defined roles, responsibilities and training with measurable goals and results.
Our telephone training utilizes the most up-to-date and advanced training methods to ensure your employees are:
Our telephone training is the most in depth in the dental profession covering literally all inbound and outbound telephone calls made to and from your practice.
The following is a screenshot from our digital office & training manual as it relates to our telephone training program. In each section you will find content and training videos to ensure our program is properly implemented into your practice. Remember, our digital office manual is 100% customizable to your practice and allows you add, edit, change, etc. anything you want. Eliminate paperwork and physical binders by simply uploading all of your telephone protocols, processes, procedure and systems or simply just utilize ours that is already uploaded for you.
Our treatment plan presentation training focuses on consumers buying tendencies and the biology of the brain. By focusing and training on this we know how to teach treatment coordinators (financial experts) how to increase their treatment acceptance; but more importantly, how to increase their financial conversion.
Financial conversion is defined as the total amount of money you present to a patient versus how much money you collected from that patient at the time of presentation (not over the course of time). Basically it defines your cash flow, which is how much money you have right now, not how much you have over the course of time. Our practices average more than twice the national average in financial conversion meaning they are far more efficient and profitable.
Examples of what our treatment plan presentation training includes:
Our VIP New Patient Experience and VIP Current Patient Experience utilizes the most advanced commercial training methods available to ensure high-level:
Plain and simple, nobody grows Hygiene departments like we do. Why? We focus on specific verbiage models that motivate consumer-buying behavior so patients say “yes” to you more. Our hygiene departments routinely have record production months; but more importantly, they vastly improve treatment acceptance out of hygiene. In addition, we help standardize the entire hygiene experience start to finish ensuring your employees are on the same page and are trained at the highest levels.
Our clients routinely double their patient referrals, patient reviews and patient video testimonials. It is a game-changer for each of them and we accomplish it through a multitude of consumer motivational and staff training methods.
“A picture is worth a thousands words.” We have all heard that saying yet so many dental practices do not commit to taking them consistently on each patient, while utilizing verbiage that places value on the actual photos themselves. In fact, proper verbiage can either make or break whether a patient commits to treatment.
Our photo protocols, processes, and procedures training vastly increases your patient education and treatment acceptance, while placing value in the mind of the patient (when people value something they tend to buy it).
We cannot give too much away here; however, we can say this is a complete “game changer” for our dental practices. Based on consumer buying tendencies and the biology of the brain, we teach you and your staff how to speak so people listen, understand and then buy from you. It will explode your treatment acceptance upwards and help end the aggravation of people wanting to put off treatment you have prescribed.
The Invisalign® growth numbers in our dental and orthodontic practices is record breaking. In fact, the vast majority of Invisalign® practices that utilize our program have increased their Invisalign® status, at minimum, one level. More importantly, our practices are able to maintain their status levels, which is harder than achieving them in the first place.
The following are screenshots from our digital office & training manual as it relates to our Invisalign® Elite & Top 1% programs. In each section you will find content and training videos to ensure our program is properly implemented into your practice. Remember, our digital office manual is 100% customizable to your practice and allows you and/or your Invisalign® rep to add, edit, change, etc. anything you want.
Eliminate the hassle of paperwork and outdated binders/manuals by simply uploading all of your Invisalign® protocols, processes, procedure and systems or simply just utilize ours that is already uploaded for you.
Invisalign® Top 1% Program - Orthodontists
Invisalign® Elite Program - Dentists
The average dental practice that has been in business at least five years has approximately 2 million dollars worth of outstanding treatment in their charts. How do you capture a large percentage of that? How do you speak on the telephones to ensure the best results? What “plan of action” do you have to ensure these systems are functioning at their highest levels each and every day? How do you ensure your recare system is functioning like practices producing in the top 1% in the nation?
Our training goes above and beyond to ensure both of these systems are functioning effectively and efficiently at your dental practice. If you choose, we even offer an outsource solution where we will handle all the above calls on behalf of your practice.
Remember, efficiency equals profitability. Learn how to collect more money in less time instantly making you more efficient. There is an “art” to collecting money in any business and our collections program installs specific protocols, processes and systems to ensure you are collecting the most money possible in the least amount of time.
The ways words are articulated, the way someone views your body posture and much more can make or break the success your practice will or will not have. In fact, the most successful businesses have a highly trained staff that knows how to sell but does so in a way that makes the customer (in this case the patient) feel special at the same time. Let’s face it; nobody in the dental profession went to school to be experts on these topics. That is where we come in as we are experts on these topics and our program trains your staff on the most advanced presentation, sales and verbiage skill models available to businesses today.
There is no such thing as a perfect schedule and scheduling always seems to be a work in progress for most practices. Sometimes you find something that works and other times you do not.
Whether you are hire us or someone else, we caution you that if any company says they have the perfect scheduling template for your practice …. Run and run fast from them. Why? Without knowing how fast the Doctor is during treatment, the work ethic of their team, the specific philosophies of the practice (and much more) it is literally impossible to claim you have the perfect scheduling template for anyone.
Our scheduling efficiency program is accomplished in a multitude of ways, which we cannot give away here. However, what we can say is that once your entire team is on board with it, you will see a huge improvement in your patient flow, treatment times and overall numbers.
The following are screenshots from our digital office & training manual as it relates to our internal and external marketing plan and execution strategies. Simply click on the month and there will be preloaded marketing plans and assignments customized for your practice. Simply follow these each month to achieve success. This digital marketing plan provides direction, consistency and organization making sure you practice knows months in advance what it will be doing.
Remember, our digital office manual is 100% customizable to your practice and allows you and/or your Invisalign® rep to add, edit, change, etc. anything you want. If you don’t want to utilize what we have preloaded for you, simply create your own and now you have the perfect digital marketing binder to organize your practice-marketing plan.
Motivating employees not only creates a better office atmosphere, it improves your patient care and your overall revenues. Utilizing motivational techniques based on the biology of the brain, we have preloaded countless amounts of motivational videos, team building games, team competition games and so much more.
Fact: Improve your communication and you will improve every aspect of your business. Our communication training involves innovative methods that teach people how to listen (we are taught how speak, think, act and write from an early age but nobody ever teaches us how to listen) and also installs communication models in your practice that will vastly improve patient care and treatment acceptance.