Performance & Talent Management Platform (TMP)

Continuous Performance Management to Drive Engagement & Results

Power your employees to take a more active role in their training and development with a clear staff onboarding process and training initiatives. Maximize the talent of your employees through clearly defined roles, responsibilities and training with measurable goals and results.

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Commercial Expertise at your Fingertips

New Patient Group commercial training concepts and modules covering hundreds of proven protocols, processes and procedures are housed within your digital platform.  We ensure your staff is trained on the things they were not in their respective schooling. Customer Service, Verbiage, Presentation, Sales, Organization, Leadership and more! A wealth of expertise from top industry experts already embedded for you to simply follow. Watch the training and role play videos, take the curriculum tests to show your staff gained the knowledge and then implement into your practice. Additionally, we will build out resources unique to your practice and areas of need, raising the standard of excellence across all your practice locations.

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Never Repeat Yourself Again
Clinical & Commercial Training Automation

Enjoy the luxury of automating your clinical and commercial staff training (and onboarding process) with unique resources specific to your areas of need. Raise the standard of excellence.

Automated Commercial Staff Training – New Patient Group training concepts and modules covering hundreds of proven protocols, processes and procedures are housed within your digital platform. A wealth of expertise from top industry experts already embedded for you to simply follow. Watch the training and role play videos, take the curriculum tests to show your staff gained the knowledge and then implement into your practice. Additionally, we will build out resources unique to your practice and areas of need, raising the standard of excellence across all your practice locations.

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Telephone Training + Mystery Calls

Advanced commercial training and accountability for a superior patient experience, ability to overcome price and insurance inquiries and higher conversion.

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You Receive
  • Assigned Telephone Training Expert
  • One on One Training with your Staff
  • Training, Scripts & Role Plays for all Inbound and Outbound Telephone Calls:
    • Six Steps to the Perfect New Patient Telephone Call
    • Three Steps to Overcoming Patient Price & Insurance Inquiries
    • Five Steps to the Perfect Current Patient Telephone Call
    • Five Steps to the Perfect ReCare Telephone Call
    • Five Steps to the Perfect Outstanding Treatment Telephone Call
  • Expert Tips, Training and Role Plays to:
    • Improve Customer Service to Better the Patient Experience
    • Improve Efficiency by Learning how to Remain in Control
    • Learn how to Convert More Patients onto your Schedule
    • Improve Sales & Verbiage Skills
    • Overcome Common and Uncommon Patient Objections
    • Overcome Patient Price Inquiries
  • Audio Recorded Mystery Telephone Calls:
    • Professional healthcare mystery callers
    • Calls customized to your practice
    • Provides valuable insight and staff accountability
    • Recorded and Emailed Directly to You with Full Expert Analysis
    • Customize the amount of calls to your wants and needs

Treatment Plan/Financial Presentation Training

Utilizing advanced commercial training; we will transform your treatment coordinator into financial expert to increase your acceptance, conversion, efficiency, profitability and the overall growth of your practice. This training will have an immediate and positive impact on your dental, orthodontic or other alternative specialty practice. Dental and specialty practices that have implemented this training experience twice the national average in financial conversion, which means they double their operational cash flow.
Learn more about financial conversion by watching our CEO discuss it at this event.

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You Receive
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  • Assigned Financial Expert Coach & Trainer
  • Three Steps (Must Do’s) when Presenting Financials to Consumers
  • Commercial Presentation Training
  • Consumer Buying Tendencies Based on Biology of the Brain
  • "The Qualifying Question" The Single Most Important Question you can ask in order to increase financial conversion and treatment acceptance.
  • Commercial Sales Training
  • Commercial Financial Training
  • Commercial Training on Interest Rates, Credit Score Knowledge, Soft vs. Hard Pull and More
  • Commercial Training how to Overcome Objections
  • Commercial Training on Financial Conversion
  • Commercial Statistics to Track at your Practice
  • Role Plays to Ensure Success
Benefits:
  • More than double your financial conversion
  • Increased treatment acceptance
  • Improved efficiency, profitability and productivity
  • Ability to confidently overcome both common and uncommon patient objections
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VIP New Patient Experience

Utilizing advanced commercial training methods, receive an experience installed at your practice that engages today’s consumer to remain loyal, purchase and refer to your practice at high levels.

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You Receive
  • Patient Care & Customer Service
  • Patient Engagement, Education & Value
  • Patient Referrals & Reviews (Our clients double their patient referrals)
  • Patient Education & Value
  • Treatment Acceptance & Financial Conversion
  • Efficiency & Profitability (More efficiency = More profitability
  • Collections & Production (Our clients routinely experience record growth)
  • Employee Presentation, Sales & Verbiage Skills
  • Employee Accountability, Consistency, Continuity & Engagement
  • Employee Education

Invisalign® Growth Program

Start anywhere from 3-10+ more Invisalign® cases per month when utilizing this program. That is another $16,500-$55,000 in monthly production and anywhere from $198,000-$660,000 in yearly production (if you are charging $5,500 per Invisalign® case).

Additional Info
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Hygiene Growth Program

We teach hygienists how to educate and sell to better engage the consumer to see more value and urgency in their necessary treatment. Ensure every patient is placed through a specific and proven process that betters their experience, while skyrocketing treatment starts out of hygiene.
How to Start More Treatment out of Hygiene: Click Here!

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FREE Consultation

iTero Training Program

iTero patient experience, internal marketing strategies and training to ensure you get the most out of this fabulous technology.

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You Receive
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  • iTero VIP Patient Experience Implementation & Training
  • iTero Internal Marketing & Online Marketing Strategies
  • iTero Commercial Staff Training Program
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Patient Referral Program

Skyrocket your patient referrals with proven strategies and training that engage consumers to refer more patients to your practice. Our clients routinely double their patient referrals, patient reviews and patient video testimonials. It is a game-changer for each of them and we accomplish it through a multitude of consumer motivational and staff training methods.
What is Worst Complaint your Practice Can Receive? Find Out by Clicking Here!

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Collection Efficiency Program

Interested in collecting more money, while spending less time doing it? If yes, this is the program for you. Our collections program installs specific commercial protocols, processes and systems to ensure you are collecting the most money possible in the least amount of time.

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'Secret Sauce' to Treatment Acceptance

Based on consumer buying tendencies and the biology of the brain, we teach you and your team how to better educate patients so they understand and value your prescribed treatment plan at much higher-levels. It will explode your treatment acceptance upwards and help end the aggravation of people wanting to put off treatment you have prescribed. It is a complete "game changer" for dental, orthodontic and alternative specialty practices. If you want your patients to better understand, value and see urgency in your prescribed treatment plan, you will love this!

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Outstanding Treatment & ReCare Program

Proven strategies, systems and training to get more consumers (patients) back for their necessary treatment, hygiene appointments and appointments during treatment.

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The average dental practice that has been in business at least five years has approximately 2 million dollars worth of outstanding treatment in their charts. How do you capture a large percentage of that each year? How do you speak on the telephones to ensure the best results? What "plan of action" do you have to ensure these systems are functioning at their highest levels each and every day? How do you ensure your recare system is functioning like practices producing in the top 1% in the nation?  What stats need to be tracked in order to gain visibility of how both of these are working?

Our training goes above and beyond to ensure both of these systems are functioning effectively and efficiently so your dental, orthodontic or alternative specialty practice achieves increased revenue growth.

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Communication Protocols

Proven commercial strategies to improve employee-to-employee communication and employee to patient communication.

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Scheduling Efficiency Program

Proven strategies to take control of your schedule instead of the other way around.

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One on One Success Training

Receive an assigned VIP Coach & Trainer that trains, role-plays and works directly with your staff members to ensure they become great.

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In-House Success Training

Our in house program assigns a VIP Coach & Trainer that meets with you and your staff at your practice for multiple hours every month. Our VIP Coaches are experts at implementation and will make sure your staff becomes great at everything we do, is held accountable for doing it and will also ensure our entire program works in departmental harmony so your skyrockets in growth.

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Contact

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and start your journey.