Performance & Talent Management Platform (TMP)

Continuous Performance Management to Drive Engagement & Results

VIP Patient Experience

Our comprehensive 5 Star Customer Service Program elevates your patient experience by transforming your healthcare team into commercial customer service experts. This advanced customer service program has not previously been available to healthcare professionals. It trains your staff on the necessary commercial skillset that ensures your practice is the innovator and your patients see more value in what you offer over the competition. Therefore, increasing your case acceptance, revenue, financial conversion, profitability, and referrals. In addition, this training provides the ongoing training, accountability, consistency and repetition required to ensure change occurs and your staff thrives. Our new patient experience training is customized to the type of doctor you are and the practice you have.

Advanced Training Modules, Videos & Role Plays Include:

  • 5 Star Customer Service Training
  • 5 Star Presentation & Verbiage
  • 10 Step New Patient Experience (GP Practices)
  • 9 Step New Patient Experience (Ortho Practices)
  • Common Mistakes to Avoid
  • How to Achieve the Pinnacle of Customer Service
  • Sales Fundamentals 101
  • How to Overcome Common/Uncommon Objections
  • How to Remain in Control of a Conversation
  • Communication & “Taking Control” Protocols
  • Many More

Additional Options:

Receive the most from your investment by adding any or all of the following:

  • Audio Recorded Mystery Patients + Analysis
  • Monthly Webinar Training Sessions
  • Assigned VIP Coach “In-House” Training Sessions
  • CEO “In-House” Training Sessions ***Limited Availability***

Advanced Telephone Training

Our comprehensive front desk program places your front desk employees in a position of success by utilizing high-level commercial training philosophies not previously available to healthcare professionals. This advanced program ensures lost opportunities are converted into new patient consults by providing the ongoing commercial training, accountability, consistency and repetition required to ensure change occurs and your front desk staff thrives. In addition, our front desk program is customized to the type of doctor you are and the practice you have.

Advanced Training Modules, Videos & Role Plays Include:

  • Front Desk Statistical Analysis
  • 5 Star Customer Service Training
  • Common Mistakes to Avoid
  • Advanced Telephone Training
  • 6 Steps to Increasing New Patient Conversion
  • 3 Steps to Overcoming Price & Insurance Inquiries
  • How to Overcome Common/Uncommon Objections
  • Scheduling Efficiency Protocols
  • Communication & “Taking Control” Protocols
  • How to Turn a Script into a Philosophy Flowchart

Additional Options:

Receive the most from your investment by adding any or all of the following:

  • Audio Recorded Mystery Patients + Analysis
  • Monthly Webinar Training Sessions
  • Assigned VIP Coach “In-House” Training Sessions
  • CEO “In-House” Training Sessions ***Limited Availability***

Advanced Financial Presentation

Transform your Treatment Coordinator into a Financial Expert with our Financial University program that provides high-level commercial training philosophies not previously available to healthcare professionals. This advanced program is proven to more than double your financial conversion (cash flow) as our clients remain more than twice as cash flow positive when compared to national averages. This program provides the ongoing accountability, consistency, education and repetition required to ensure change occurs and your Financial Expert thrives. Our Financial University Program is customized to the type of doctor you are and the goals you want to accomplish.

Advanced Training Modules, Videos & Role Plays Include:

  • Financial Expert Statistical Analysis
  • Three Steps to Increasing Case Acceptance
  • Three Steps to Increasing Financial Conversion
  • 5 Star Presentation Training
  • How to Overcome Common/Uncommon Objections
  • Three Keys to Identifying Consumer Buying Tendencies
  • Differences Between a Monthly Payment vs. Paid in Full Buyer and How to Present Financials to Each
  • How to Avoid the Consumer “Sticker Shock” Factor
  • Interest vs. No Interest Education
  • Soft vs. Hard Pull Education
  • The “Payment Calculator” Tool
  • “Taking Control” Communication Protocols

Additional Options:

Receive the most from your investment by adding any or all of the following:

  • Monthly Webinar Training Sessions
  • Assigned VIP Coach “In-House” Training Sessions
  • CEO “In-House” Training Sessions ***Limited Availability***

Hygiene Growth Program

Our comprehensive Hygiene Growth Program places your hygienist(s) through high-level commercial training philosophies not previously available to healthcare professionals. This advanced program is proven to vastly increase treatment starts, production and patient referrals coming from your hygiene department. It also provides the ongoing accountability, consistency, education and repetition required to ensure change occurs and your hygiene department thrives.

Advanced Training Modules, Videos & Role Plays Include:

  • Hygiene Department Statistical Analysis
  • 5 Star Customer Service
  • 5 Star Presentation & Verbiage
  • “Secret Sauce” to Treatment Acceptance – Speak the “Consumer Language”
  • Communication Methods & Protocols
  • Overcoming Patient Objections
  • Photo & Patient Communication Protocols
  • Scheduling Protocols
  • Efficiency & Time Management
  • Patient Referrals & Testimonial Protocols

Additional Options:

Receive the most from your investment by adding any or all of the following:

  • Monthly Webinar Training Sessions
  • Assigned VIP Coach “In-House” Training Sessions
  • CEO “In-House” Training Sessions ***Limited Availability***

Contact

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and start your journey.