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The Leaky Bucket Report

Eight Ways You Are Losing Thousands Every Week & Millions in your Career

The 8 Ways you Lose Thousands Every Week & Millions in your Career

The Leaky Bucket Report

Leadership & Culture

Leadership & Culture

According to Forbes and many other famous publications and entrepreneurs, lack of proper culture is the single largest contributor to stagnated growth. Furthermore, lack of proper culture leads to an increase in employee turnover, a lessened patient experience, lower conversion and an increase in advertising expenditures. The reality is culture is your single most powerful growth advantage as employee experience is the new patient experience. This is one of many reasons the number one trait amongst the world’s billionaires is that they have a business/life coach. Unfortunately, when most business owners think of growing revenue they look at their employees and/or outside their doors to advertising, rather than focusing on improving themselves. This is proven by the fact 88.6% of practices that take our Leaky Bucket Report only score a leadership and culture rating of 2.7 out of 10. These low scores cause their practice thousands of dollars every month in a variety of lost opportunities and millions throughout a career. Do not be the business owner who thinks this is only happening to others. In our Leaky Bucket Report we will ask a series of advanced leadership and culture questions, identify the strengths and weaknesses of your culture and provide unique coaching tips to improve.

Receive Your Free Report!

Digital Marketing

Digital Marketing

According to Google, YouTube will soon surpass them as the largest search engine in the world. Why? The same search terms people used to enter into Google are now performed on YouTube. In fact, according to Forbes, over 80% of people under 40 begin their online searches on YouTube or another video based platform. Even more astonishing, according to Google your search rankings with them are becoming dependent on how well you perform for that same search term on YouTube. We live in a video based future as consumers are shopping for your practice differently than ever before. From the look and feel of your website, to the unique content you post on your digital marketing platforms, to the videos you produce and properly optimize on YouTube … the now and the future of how you attract new patients has forever changed. Unfortunately, most practices do not take advantage, have an outdated online presence that reflects poorly on their brand and are wasting thousands of dollars a month on the wrong things. This is proven by the fact that 92.7% of practices we perform digital marketing audits on only score a 2.8 out of 10 causing their practice to lose multiple new patients, thousands of revenue opportunities every month and millions throughout their career.. In our Leaky Bucket Report we will perform an in depth online marketing audit that identifies your strengths and weaknesses and provides coaching tips on how to improve.

Receive Your Free Report!

Pending Treatment FollowUp

Pending Treatment FollowUp

According to Dental Economics and others a practice in business at least five years has at least two million dollars of pending treatment in their patient charts. This astonishing number is caused by, lack of consistent follow-up, lack of time, inefficient systems, lack of sales training, and much more. This is proven by the fact that over 93% of practices that take our Leaky Bucket Report only score a pending treatment followup rating of 1.7 out of 10. This causes their practice thousands of dollars in lost opportunities every month and millions throughout their career. Imagine what just a ten percent improvement in this one area of your business could do for your yearly revenue growth? Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we ask you a series of questions to identify your pending treatment follow-up strengths and weaknesses, provide you a pending treatment follow-up rating that compares you to other practices and offer coaching tips on how to improve.

Receive Your Free Report!

New Patient Phone Call

New Patient Phone Call

According to the BentstonCopple reSource, Dental Economics and others people shop upwards of five practices before making a decision which to visit. Simply put, more competition means more shoppers. Therefore, the skill-sets your receptionists need to convert these callers into value based buyers has forever changed. Unfortunately, hourly employees do not come with these skill-sets and many outdated phone training programs do not teach them either. This is proven by the fact 95% of practices we mystery call only score a 1.7 out of 10 causing their practice thousands of dollars in lost opportunities every month and millions throughout their career.. Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we will mystery call your practice, provide a full video coaching analysis that identifies your strengths and weaknesses and provide coaching tips on how to improve.

Receive Your Free Report!

Financial Presentation

Financial Presentation

According to The BentstonCopple reSource, Dental Economics, Align Technology and others people enter at least three practices before deciding which to purchase treatment from. Simply put, more competition equates to more shoppers. Therefore, in order to convert these shoppers into value based buyers, the skill-sets needed by the people presenting money at your practice has forever changed. Unfortunately, hourly employees do not come with these skill-sets and people from within the practice environment can only teach what they themselves have learned while working inside the practice environment. This is proven by the fact 98% of practices that take our Leaky Bucket Report only score a 2.2 out of 10 causing their practices thousands of dollars in lost opportunities monthly and millions over a career. Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we ask you a series of questions to identify your financial presentation strengths and weaknesses, provide you with a financial presentation rating that compares you to other practices and offer coaching tips on how to improve.

Receive Your Free Report!

New Patient Experience

New Patient Experience

According to a recent Harris Interactive Study almost 90% of people surveyed said they would choose and/or remain with a business because of the quality of their experience over the quality of their goods/services/etc. Simply put, in today’s new economy people buy your experience rather than how good/not good you are at what you actually “sell.” The data also indicates that the less someone can relate to what you “sell” (such as your clinical abilities) the more your non service/product related experiences matter. This is one large reason why the better business is defeating the better clinician in this new economy as people can relate to your non-clinical experiences far better than how good of a clinician you are. This all means that when people shop the practice that inevitably wins is the one that offers the most exceptional non-clinical experience. Therefore, the customer service, hospitality, consumer psychology, presentation, verbiage, etc. skill-sets every employee in your practice needs has never been so critical to your success. In fact, The Ritz Carlton trains each employee for 250 hours on these skill-sets before the employees are even allowed to interact with a customer. Unfortunately, hourly employees do not come with these skill-sets and few practices repetitively train their employees on them. This is proven by the fact that over 97% of practices that take our Leaky Bucket Report only score an experience rating of 1.9 out of 10. This causes their practice thousands of dollars in lost opportunities every month. Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we ask you a series of questions to identify your experience strengths and weaknesses, provide you an experience rating that compares you to other practices and offer coaching tips on how to improve.

Receive Your Free Report!

Clear Aligner Growth

Clear Aligner Growth

According to The BentsonCopple reSource and other highly respected data analysis gurus,clear aligners are the only thing that achieved double digit growth in orthodontics in 2019 and in covid year 2020. In fact, while clear aligners grew in 2020 the industry actually declined. According to Cision data analysis group the clear aligner market size will be worth over six billion dollars by the year 2027. The New York Times says there has been a 66% increase in teenagers choosing clear aligners over braces just in recent years alone. Simply put, clear aligners are the way of the now and the future of practice efficiency, profitability and growth. Unfortunately, there are still many practices with a braces first mindset.There are also many other practices that want to commit to clear aligners but do not because they do not understand how to run an efficient clear aligner model with proper scheduling, less employees, virtual appointments and much more. This is proven by the fact that over 75% of practices that take our Leaky Bucket Report only score a clear aligner score of 3.7 out of 10. This causes their practice to decline in efficiency and profitability, while losing thousands every month in lost revenue opportunities. Do not be the business owner that believes braces is the future for your success. In our Leaky Bucket Report we ask you a series of questions to identify your clear aligner strengths and weaknesses, provide you with a clear aligner rating that compares you to other practices and offer coaching tips on how to improve.

Receive Your Free Report!

Exam Room & Digital Workflow

Exam Room & Digital Workflow

According to The BentsonCopple reSource practices that commit to a fully digitalized workflow significantly enhance their patient experience and see far greater efficiency, profitability and overall revenue growth. Unfortunately, the majority of practices are still stuck in the analog days with printable paperwork, lack of scanning technology and multiple other examples. This is proven by the fact over 70% of practices that take our Leaky Bucket Report only score a 3.9 out of 10. These outdated analog processes lessen the patient experience, increase workload on employees through lack of efficiency, lowers treatment conversion and patient referrals suffer too. All of this results in lost new patient opportunities, thousands of lost revenue each month and millions throughout a career. Do not be the business owner that believes analog processes are not hurting your efficiencies, profit, new patients and revenue growth. In our Leaky Bucket Report we ask you a series of questions to identify your digital workflow strengths and weaknesses, provide you with a digital workflow rating that compares you to other practices and offer coaching tips on how to improve.

Receive Your Free Report!

The Leaky Bucket Report

Leadership & Culture

Leadership & Culture

According to Forbes and many other famous publications and entrepreneurs, lack of proper culture is the single largest contributor to stagnated growth. Furthermore, lack of proper culture leads to an increase in employee turnover, a lessened patient experience, lower conversion and an increase in advertising expenditures. The reality is culture is your single most powerful growth advantage as employee experience is the new patient experience.This is one of many reasons the number one trait amongst the world’s billionaires is that they have a business/life coach. Unfortunately, when most business owners think of growing revenue they look at their employees and/or outside their doors to advertising, rather than focusing on improving themselves. This is proven by the fact 88.6% of practices that take our Leaky Bucket Report only score a leadership and culture rating of 2.7 out of 10. These low scores cause their practice thousands of dollars every month in a variety of lost opportunities and millions throughout a career. Do not be the business owner who thinks this is only happening to others. In our Leaky Bucket Report we will ask a series of advanced leadership and culture questions, identify the strengths and weaknesses of your culture and provide unique coaching tips to improve... Read More

Receive Your Free Report!

Digital Marketing

Digital Marketing

According to Google, YouTube will soon surpass them as the largest search engine in the world. Why? The same search terms people used to enter into Google are now performed on YouTube. In fact, according to Forbes, over 80% of people under 40 begin their online searches on YouTube or another video based platform. Even more astonishing, according to Google your search rankings with them are becoming dependent on how well you perform for that same search term on YouTube. We live in a video based future as consumers are shopping for your practice differently than ever before. From the look and feel of your website, to the unique content you post on your digital marketing platforms, to the videos you produce and properly optimize on YouTube … the now and the future of how you attract new patients has forever changed. Unfortunately, most practices do not take advantage, have an outdated online presence that reflects poorly on their brand and are wasting thousands of dollars a month on the wrong things. This is proven by the fact that 92.7% of practices we perform digital marketing audits on only score a 2.8 out of 10 causing their practice to lose multiple new patients, thousands of revenue opportunities every month and millions throughout their career.. In our Leaky Bucket Report we will perform an in depth online marketing audit that identifies your strengths and weaknesses and provides coaching tips on how to improve... Read More

Receive Your Free Report!

New Patient Phone Call

New Patient Phone Call

According to the BentstonCopple reSource, Dental Economics and others people shop upwards of five practices before making a decision which to visit. Simply put, more competition means more shoppers. Therefore, the skill-sets your receptionists need to convert these callers into value based buyers has forever changed. Unfortunately, hourly employees do not come with these skill-sets and many outdated phone training programs do not teach them either. This is proven by the fact 95% of practices we mystery call only score a 1.7 out of 10 causing their practice thousands of dollars in lost opportunities every month and millions throughout their career.. Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we will mystery call your practice, provide a full video coaching analysis that identifies your strengths and weaknesses and provide coaching tips on how to improve... Read More

Receive Your Free Report!

New Patient Experience

New Patient Experience

According to a recent Harris Interactive Study almost 90% of people surveyed said they would choose and/or remain with a business because of the quality of their experience over the quality of their goods/services/etc. Simply put, in today’s new economy people buy your experience rather than how good/not good you are at what you actually “sell.” The data also indicates that the less someone can relate to what you “sell” (such as your clinical abilities) the more your non service/product related experiences matter. This is one large reason why the better business is defeating the better clinician in this new economy as people can relate to your non-clinical experiences far better than how good of a clinician you are. This all means that when people shop the practice that inevitably wins is the one that offers the most exceptional non-clinical experience. Therefore, the customer service, hospitality, consumer psychology, presentation, verbiage, etc. skill-sets every employee in your practice needs has never been so critical to your success. In fact, The Ritz Carlton trains each employee for 250 hours on these skill-sets before the employees are even allowed to interact with a customer. Unfortunately, hourly employees do not come with these skill-sets and few practices repetitively train their employees on them. This is proven by the fact that over 97% of practices that take our Leaky Bucket Report only score an experience rating of 1.9 out of 10. This causes their practice thousands of dollars in lost opportunities every month. Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we ask you a series of questions to identify your experience strengths and weaknesses, provide you an experience rating that compares you to other practices and offer coaching tips on how to improve.... Read More

Receive Your Free Report!

Exam Room & Digital Workflow

Exam Room & Digital Workflow

According to The BentsonCopple reSource practices that commit to a fully digitalized workflow significantly enhance their patient experience and see far greater efficiency, profitability and overall revenue growth. Unfortunately, the majority of practices are still stuck in the analog days with printable paperwork, lack of scanning technology and multiple other examples. This is proven by the fact over 70% of practices that take our Leaky Bucket Report only score a 3.9 out of 10. These outdated analog processes lessen the patient experience, increase workload on employees through lack of efficiency, lowers treatment conversion and patient referrals suffer too. All of this results in lost new patient opportunities, thousands of lost revenue each month and millions throughout a career. Do not be the business owner that believes analog processes are not hurting your efficiencies, profit, new patients and revenue growth. In our Leaky Bucket Report we ask you a series of questions to identify your digital workflow strengths and weaknesses, provide you with a digital workflow rating that compares you to other practices and offer coaching tips on how to improve.... Read More

Receive Your Free Report!

Clear Aligner Growth

Clear Aligner Growth

According to The BentsonCopple reSource and other highly respected data analysis gurus,clear aligners are the only thing that achieved double digit growth in orthodontics in 2019 and in covid year 2020. In fact, while clear aligners grew in 2020 the industry actually declined. According to Cision data analysis group the clear aligner market size will be worth over six billion dollars by the year 2027. The New York Times says there has been a 66% increase in teenagers choosing clear aligners over braces just in recent years alone. Simply put, clear aligners are the way of the now and the future of practice efficiency, profitability and growth. Unfortunately, there are still many practices with a braces first mindset.There are also many other practices that want to commit to clear aligners but do not because they do not understand how to run an efficient clear aligner model with proper scheduling, less employees, virtual appointments and much more. This is proven by the fact that over 75% of practices that take our Leaky Bucket Report only score a clear aligner score of 3.7 out of 10. This causes their practice to decline in efficiency and profitability, while losing thousands every month in lost revenue opportunities. Do not be the business owner that believes braces is the future for your success. In our Leaky Bucket Report we ask you a series of questions to identify your clear aligner strengths and weaknesses, provide you with a clear aligner rating that compares you to other practices and offer coaching tips on how to improve... Read More

Receive Your Free Report!

Financial Presentation

Financial Presentation

According to The BentstonCopple reSource, Dental Economics, Align Technology and others people enter at least three practices before deciding which to purchase treatment from. Simply put, more competition equates to more shoppers. Therefore, in order to convert these shoppers into value based buyers, the skill-sets needed by the people presenting money at your practice has forever changed. Unfortunately, hourly employees do not come with these skill-sets and people from within the practice environment can only teach what they themselves have learned while working inside the practice environment. This is proven by the fact 98% of practices that take our Leaky Bucket Report only score a 2.2 out of 10 causing their practices thousands of dollars in lost opportunities monthly and millions over a career. Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we ask you a series of questions to identify your financial presentation strengths and weaknesses, provide you with a financial presentation rating that compares you to other practices and offer coaching tips on how to improve... Read More

Receive Your Free Report!

Pending Treatment FollowUp

Pending Treatment FollowUp

According to Dental Economics and others a practice in business at least five years has at least two million dollars of pending treatment in their patient charts. This astonishing number is caused by, lack of consistent follow-up, lack of time, inefficient systems, lack of sales training, and much more. This is proven by the fact that over 93% of practices that take our Leaky Bucket Report only score a pending treatment followup rating of 1.7 out of 10. This causes their practice thousands of dollars in lost opportunities every month and millions throughout their career. Imagine what just a ten percent improvement in this one area of your business could do for your yearly revenue growth? Do not be the business owner that thinks these lost opportunities are not happening to you. In our Leaky Bucket Report we ask you a series of questions to identify your pending treatment follow-up strengths and weaknesses, provide you a pending treatment follow-up rating that compares you to other practices and offer coaching tips on how to improve.... Read More

Receive Your Free Report!
"Brian Wright is a combination of the team from Shark Tank and Marcus Lemonis from The Profit."
-Dr. Staci Frankowitz

Brian Wright

Founder & CEO
New Patient Group.

Our Solutions

Growth Numbers Most Only Dream About

In the last 12 months NPG Clients have grown revenue an average of 28.6%, while reducing advertising costs over 88.8%.

28.6%
31.3%
52.8%
34.4%
88.8%
Growth Numbers Most Only Dream About

In the last 12 months NPG Clients have grown revenue an average of 28.6%, while reducing advertising costs over 88.8%.

28.6%
31.3%
52.8%
34.4%
88.8%

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