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Redefining Experience for the New Economy
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Learning to Go Beyond
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Introduction
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Essential Rules for Success
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Building an Agenda
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Introduction
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Mistakes to Avoid & Rules for Success
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A Positive Start
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New Patient Experience
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Existing Patient Experience
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Yesterday in Review
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Social Media
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Demonstration
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CCSM Scripting
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Introduction
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Patient Forms & Contracts
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Practice Visibility
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Parking Lot to Front Door
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Front Desk
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Waiting Area
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iTero Scanning
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Smart Board Monitor
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Exam Room
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Remote Monitoring
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Introduction
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Doctor Welcome Video
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Welcome Video - Tips for Success
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Doctor Wow Factor
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Verification & Early Communication of Insurance Benefits
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TC Welcome Video
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Introduction & Team Exercise
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Demonstration & Psychological Discussion
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Creating a Step by Step Process
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Scripting & Implementation
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Know Your Patient
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The Red Carpet Roll Out
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NO Wait Time Policy
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VIP Welcome Gift
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VIP Greeting Psychology
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Don't Waste Time
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Be Quick But Don't Rush
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Team Member Introduction & Involvement
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Wall of Fame
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Personalization
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The Community Wall
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Cleanliness & Organization
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Be Passionate
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Action Items
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The Waiting Room
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The Bathrooms
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The Brushing Station
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The Wall of Fame
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The Community Wall
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The X-Ray Machine
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The Sterilization Area
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The In-House Lab
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The Clinic Area
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Testing that covers all 4 hours and 45 minutes of on demand video.