GO BEYOND the new patient’s expectations and increase conversions & referrals!

Innovative sales, presentation, psychology, customer service and hospitality training designed to skyrocket starts, cash flow, efficiency and organic referrals …. while reducing no shows, advertising costs and headaches!  

What You'll Learn

Course Curriculum

The Orthodontic and Dental industries are more competitive than ever before and patients today have so many options. How are you going to make your practice stand out from everyone else? By making meaningful connections with your patients and creating a WOW experience through your team’s intentional efforts.

New Patient Group’s “New Patient Experience” course is a one-of-a-kind on-demand treasure chest of unique ideas to transform the Orthodontic and Dental practice experience! With nearly 6 hours of video content, New Patient Group CEO, Brian Wright, and COO, Eric Field will teach your team critical skills focused on Sales, Presentation, Customer Service, Digital Marketing, Objection Handling, and so much more!

New Patient Experience - Grow Your Orthodontic Practice - New Patient Group
  • Redefining Experience for the New Economy

  • Learning to Go Beyond

  • Introduction

  • Essential Rules for Success

  • Building an Agenda

  • Introduction

  • Mistakes to Avoid & Rules for Success

  • A Positive Start

  • New Patient Experience

  • Existing Patient Experience

  • Yesterday in Review

  • Social Media

  • Demonstration

  • CCSM Scripting

  • Introduction

  • Patient Forms & Contracts

  • Practice Visibility

  • Parking Lot to Front Door

  • Front Desk

  • Waiting Area

  • iTero Scanning

  • Smart Board Monitor

  • Exam Room

  • Remote Monitoring

  • Introduction

  • Doctor Welcome Video

  • Welcome Video - Tips for Success

  • Doctor Wow Factor

  • Verification & Early Communication of Insurance Benefits

  • TC Welcome Video

  • Introduction & Team Exercise

  • Demonstration & Psychological Discussion

  • Creating a Step by Step Process

  • Scripting & Implementation

  • Know Your Patient

  • The Red Carpet Roll Out

  • NO Wait Time Policy

  • VIP Welcome Gift

  • VIP Greeting Psychology

  • Don't Waste Time

  • Be Quick But Don't Rush

  • Team Member Introduction & Involvement

  • Wall of Fame

  • Personalization

  • The Community Wall

  • Cleanliness & Organization

  • Be Passionate

  • Action Items

  • The Waiting Room

  • The Bathrooms

  • The Brushing Station

  • The Wall of Fame

  • The Community Wall

  • The X-Ray Machine

  • The Sterilization Area

  • The In-House Lab

  • The Clinic Area

  • Testing that covers all 4 hours and 45 minutes of on demand video.


Over 6 hours of on-demand training videos that are yours to keep forever!

Receive full access via any internet connected device for convenient learning!

Receive multiple printable scripts and flowcharts

Online testing for increased team accountability

Receive 3 private online coaching sessions exclusive to your practice and team!

Courses automatically update when new content is added!

Brian Wright

Founder & CEO New Patient Group.

“Brian Wright is a combination of the team from Shark Tank and
Marcus Lemonis from The Profit.”
– Dr. Staci Frankowitz

Eric Field

COO and Lead Installation Coach, New Patient Group

I would not be where I am in my professional career without New Patient Group.  Eric Field has truly helped to elevate me professionally.

Dr. Sarina Harman-Tinnel

What Our Clients Have to Say

Success Stories

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