Recipe for Same Day Starts - The Three Strategies to Accomplish on Every New Patient Phone Call

6 Steps to the New Patient Phone Call

3 Steps to Overcoming Price Inquiries

Responses to the Most Common & Uncommon Phone Call Scenarios

Reducing No Show's and Late Cancellations

Introduction

Mistakes to Avoid

Taking Control on the Front End of the Call

Open Ended Questions - Part 1

Open Ended Questions - Part 2

How to "Force" an Answer

Review, Role Play, & Implementation

Exam - Taking Control

Introduction

Mistakes to Avoid

Making an Excellent First Impression

The Importance of Consistency

Placing Patients on Hold

Cross Training

Becoming the Expert

Positive Connotation

Politeness

Addressing Patients

Communication Skills - Part 1

Communication Skills - Part 2

Communication Skills - Part 3

Review, Role Play & Implementation

Exam - 5 Star Customer Service

Introduction

Mistakes to Avoid

Speaking the Consumer Language

Building Rapport

Importance of "Selling" You

The 6 Edification Topics of Practice Success

The Value Proposition Exercise

Review, Role Play & Implementation

Exam - Creating Value

Introduction

VIP Greeting

Identifying the Caller

Taking Control

Dual Option Close

Data Capture

Confirmation & Education

Review, Role Play & Implementation

Exam - 6 Steps to the New Patient Phone Call

Introduction

Mistakes to Avoid

Positive Connotation

Value Proposition

Clinical Education

Clinical Education Exercise

Willingness to Say Good-Bye

Review, Role Play & Implementation

Exam - Overcoming Pricing Inquiries

Introduction

Mistakes to Avoid

Insurance Positive Connotation

Practice Edification

Insurance Edification

Review, Role Play & Implementation

Exam - Handling Insurance Inquiries

Testing that covers all 7 hours and 22 minutes of on demand video.