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Preparing for Success - Part 1
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Preparing for Success - Part 2
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Preparing for Success - Part 3
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What Exceptional Looks Like - Mystery Call Examples
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Recipe for Same Day Starts - The Three Strategies to Accomplish on Every New Patient Phone Call
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6 Steps to the New Patient Phone Call
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3 Steps to Overcoming Price Inquiries
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Responses to the Most Common & Uncommon Phone Call Scenarios
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Reducing No Show's and Late Cancellations
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Introduction
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Mistakes to Avoid
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Taking Control on the Front End of the Call
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Open Ended Questions - Part 1
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Open Ended Questions - Part 2
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How to "Force" an Answer
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Review, Role Play, & Implementation
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Exam - Taking Control
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Introduction
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Mistakes to Avoid
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Making an Excellent First Impression
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The Importance of Consistency
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Placing Patients on Hold
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Cross Training
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Becoming the Expert
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Positive Connotation
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Politeness
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Addressing Patients
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Communication Skills - Part 1
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Communication Skills - Part 2
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Communication Skills - Part 3
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Review, Role Play & Implementation
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Exam - 5 Star Customer Service
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Introduction
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Mistakes to Avoid
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Speaking the Consumer Language
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Building Rapport
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Importance of "Selling" You
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The 6 Edification Topics of Practice Success
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The Value Proposition Exercise
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Review, Role Play & Implementation
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Exam - Creating Value
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Introduction
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VIP Greeting
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Identifying the Caller
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Taking Control
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Dual Option Close
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Data Capture
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Confirmation & Education
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Review, Role Play & Implementation
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Exam - 6 Steps to the New Patient Phone Call
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Introduction
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Mistakes to Avoid
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Positive Connotation
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Value Proposition
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Clinical Education
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Clinical Education Exercise
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Willingness to Say Good-Bye
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Review, Role Play & Implementation
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Exam - Overcoming Pricing Inquiries
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Introduction
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Mistakes to Avoid
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Insurance Positive Connotation
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Practice Edification
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Insurance Edification
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Review, Role Play & Implementation
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Exam - Handling Insurance Inquiries
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Testing that covers all 7 hours and 22 minutes of on demand video.