Transform your Receptionist into the Ultimate Conversion Machine

Advanced training proven to increase new patients, same-day starts,
revenue, and more! Competition Creates Shoppers. We teach how to turn
them into value-based buyers.

What You'll Learn

Course Curriculum
  • Preparing for Success - Part 1

  • Preparing for Success - Part 2

  • Preparing for Success - Part 3

  • What Exceptional Looks Like - Mystery Call Examples

  • Recipe for Same Day Starts - The Three Strategies to Accomplish on Every New Patient Phone Call

  • 6 Steps to the New Patient Phone Call

  • 3 Steps to Overcoming Price Inquiries

  • Responses to the Most Common & Uncommon Phone Call Scenarios

  • Reducing No Show's and Late Cancellations

  • Introduction

  • Mistakes to Avoid

  • Taking Control on the Front End of the Call

  • Open Ended Questions - Part 1

  • Open Ended Questions - Part 2

  • How to "Force" an Answer

  • Review, Role Play, & Implementation

  • Exam - Taking Control

  • Introduction

  • Mistakes to Avoid

  • Making an Excellent First Impression

  • The Importance of Consistency

  • Placing Patients on Hold

  • Cross Training

  • Becoming the Expert

  • Positive Connotation

  • Politeness

  • Addressing Patients

  • Communication Skills - Part 1

  • Communication Skills - Part 2

  • Communication Skills - Part 3

  • Review, Role Play & Implementation

  • Exam - 5 Star Customer Service

  • Introduction

  • Mistakes to Avoid

  • Speaking the Consumer Language

  • Building Rapport

  • Importance of "Selling" You

  • The 6 Edification Topics of Practice Success

  • The Value Proposition Exercise

  • Review, Role Play & Implementation

  • Exam - Creating Value

  • Introduction

  • VIP Greeting

  • Identifying the Caller

  • Taking Control

  • Dual Option Close

  • Data Capture

  • Confirmation & Education

  • Review, Role Play & Implementation

  • Exam - 6 Steps to the New Patient Phone Call

  • Introduction

  • Mistakes to Avoid

  • Positive Connotation

  • Value Proposition

  • Clinical Education

  • Clinical Education Exercise

  • Willingness to Say Good-Bye

  • Review, Role Play & Implementation

  • Exam - Overcoming Pricing Inquiries

  • Introduction

  • Mistakes to Avoid

  • Insurance Positive Connotation

  • Practice Edification

  • Insurance Edification

  • Review, Role Play & Implementation

  • Exam - Handling Insurance Inquiries

  • Testing that covers all 7 hours and 22 minutes of on demand video.

Includes

8.5 Hours of on-demand video training content

Access via any internet connected device

More than 6 printable scripts & advanced flowcharts

Online testing & progress tracking

Role plays & training exercises

Lifetime access - It's yours to keep forever

An online platform to organize your business and automate your training for increased revenue, more profits and less headaches.

Brian Wright

Founder & CEO New Patient Group.

“Brian Wright is a combination of the team from Shark Tank and
Marcus Lemonis from The Profit.”
– Dr. Staci Frankowitz

Client Video Success Stories

Success Stories

Let's Talk

Let’s have a chat and learn more about
your business to help customize the right services for you.