NPG Training - World-Class Employee Training from New Patient Group

World-Class Employee Training Online and/or In-Person

Better case acceptance, conversion, profit, same day starts, revenue and organic referrals … less advertising

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Improve your Employee Performance in 12 Essential Areas:

Communication
Consumer Psychology
Culture
Customer Service
Efficiency
Handling Complaints

View Our Courses

Overcoming Objections
Presentation
Sales Fundamentals
Self-Discipline & Motivation
Time Management
Verbiage

Digital Marketing
New Patient Experience (In-Office Consults)
Exam Room & Digital Workflow
Financial Presentation
Existing Patient Experience (In-Office Consults)

Learn How to Apply the Above Skill-Sets to Every Consumer Touchpoint.

New Patient Phone Call
New Patient Experience (Virtual Consults)
Clear Aligner Growth
Pending Treatment Followup
Existing Patient Experience (Virtual Exams)

Employee Training Services Designed To:

Improve Employee Performance
Improve Patient Experience
Increase Same Day Starts
Increase Clear Aligner Starts
Increase Case Acceptance
Increase Cash Flow
Increase Revenue
Increase Collections
Increase Profit
Increase Referrals Reduce Headaches

Employee Training Services

Virtual Client

As a virtual client you can invest in any online course of your choosing or invest in our entire NPG University™ Platform. You get to keep any course you purchase for life! When you purchase NPG University™ you will receive free access for the first 12 months to all of the following as well:

Access to our live monthly online coaching session (NPG Innovate™)
Access to our popular NPG Iconic Practice Workshops (NPG Iconic™)
Access to online employee discussion groups
Exclusive on-demand video training courses
Lifetime access to our employee training video courses
Exclusive online video training courses covering:

Digital Marketing
New Patient Phone Call
New Patient Experience
Existing Patient Experience
Clear Aligner Growth
Digital Workflow

TC Exam
Doctor Exam
Financial Presentation
Pending Treatment Follow-up
Much More!

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Private Client

For those wanting to take training to the next level we offer our private client employee training services. Receive everything listed under virtual client training and also work 1 on 1 with an assigned VIP Coach. This includes consistent monthly meetings with a combination of visits to your practice and private online coaching sessions. Private clients also receive special invites for mini mastermind group sessions with our Founder & CEO, Brian Wright at his home.

Schedule a free strategy call today so we can learn more about your business and customize a program specifically to your wants/needs.

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Mystery Shoppers

Mystery shoppers help provide positive reinforcement, consistency, oversight and accountability that lead to a culture of success and effective implementation. Remember, employees respect what they know is being inspected. Our mystery shopper services include recorded mystery calls and other great options that lead to improved employee performance and overall growth. Virtual clients have the option of adding mystery shoppers to the course(s) of their choice. Private clients receive mystery shoppers every month as part of their investment.

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