Financial Presentation University - New Patient Group

Master The New Patient Phone Call

What You'll Learn

Introduction

Printable Scripts & Flow Charts

Recipe for Same Day Starts - The Three Strategies to Accomplish on Every New Patient Phone Call
6 Steps to the New Patient Phone Call
3 Steps to Overcoming Price Inquiries
Responses to the Most Common & Uncommon Phone Call Scenarios
Reducing No Show's and Late Cancellations

Taking Control

Introduction
Mistakes to Avoid
Taking Control on the Front End of the Call
Open Ended Questions - Part 1
Open Ended Questions - Part 2
How to "Force" an Answer
Review, Role Play, & Implementation
Exam - Taking Control

5-Star Customer Service & Hospitality

Introduction
Mistakes to Avoid
Making an Excellent First Impression
The Importance of Consistency
Placing Patients on Hold
Cross Training
Becoming the Expert
Positive Connotation
Politeness
Addressing Patients
Communication Skills - Part 1
Communication Skills - Part 2
Communication Skills - Part 3
Review, Role Play & Implementation
Exam - 5 Star Customer Service

Creating Value

Introduction
Mistakes to Avoid
Speaking the Consumer Language
Building Rapport
Importance of "Selling" You
The 6 Edification Topics of Practice Success
The Value Proposition Exercise
Review, Role Play & Implementation
Exam - Creating Value

6 Steps to the New Patient Phone Call

Introduction
VIP Greenting
Identifying the Caller
Taking Control
Dual Option Close
Data Capture
Confirmation & Education
Review, Role Play & Implementation
Exam - 6 Steps to the New Patient Phone Call

Overcoming Price Inquiries

Introduction
Mistakes to Avoid
Positive Connotation
Value Proposition
Clinical Education
Clinical Education Exercise
Willingness to Say Good-Bye
Review, Role Play & Implementation
Exam - Overcoming Pricing Inquiries

Handling Insurance Inquiries

Introduction
Mistakes to Avoid
Insurance Positive Connotation
Practice Edification
Insurance Edification
Review, Role Play & Implementation
Exam - Handling Insurance Inquiries

Final Exam

What This Course Includes

Brian Wright

Founder & CEO, New Patient Group

“Brian Wright is a combination of the team from Shark Tank and Marcus Lemonis from The Profit.”

– Dr. Staci Frankowitz

Don't Just Take Our Word For It

Client Success Stories

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