GO BEYOND New Patient Expectations and Increase Conversions and Referrals!
Innovative sales, presentation, psychology, customer service and hospitality training designed to skyrocket starts, cash flow, efficiency and organic referrals …. while reducing no shows, advertising costs and headaches!
The New Patient Experience
What You'll Learn
The Orthodontic and Dental industries are more competitive than ever before, and patients today have so many options. How are you going to make your practice stand out from everyone else? By making meaningful connections with your patients and creating a WOW experience through your team’s intentional efforts.
New Patient Group’s “New Patient Experience” course is a one-of-a-kind on-demand treasure chest of unique ideas to transform the Orthodontic and Dental practice experience! With nearly 6 hours of video content, New Patient Group CEO Brian Wright and COO Eric Field will teach your team critical skills focused on Sales, Presentation, Customer Service, Digital Marketing, Objection Handling, and so much more!
Introduction
- Redefining Experience for the New Economy
- Learning to Go Beyond
OSM - Operational Success Meeting
- Introduction
- Essential Rules for Success
- Building an Agenda
The Communication & Customer Service Meeting (The CCSM)
- Introduction
- Mistakes to Avoid & Rules for Success
- A Positive Start
- New Patient Experience
- Existing Patient Experience
- Yesterday in Review
- Social Media
- Demonstration
- CCSM Scripting
Ambience & Digitalization
- Introduction
- Patient Forms & Contracts
- Practice Visibility
- Parking Lot to Front Door
- Front Desk
- Waiting Area
- iTero Scanning
- Smart Board Monitor
- Exam Room
- Remote Monitoring
"Down Time"
- Introduction
- Doctor Welcome Video
- Welcome Video - Tips for Success
- Doctor Wow Factor
- Verification & Early Communication of Insurance Benefits
- TC Welcome Video
VIP Greeting
- Introduction & Team Exercise
- Demonstration & Psychological Discussion
- Creating a Step by Step Process
- Scripting & Implementation
- Know Your Patient
- The Red Carpet Roll Out
- NO Wait Time Policy
- VIP Welcome Gift
- VIP Greeting Psychology
Value Tour - Essentials for Success
- Don't Waste Time
- Be Quick But Don't Rush
- Team Member Introduction & Involvement
- Wall of Fame
- Personalization
- The Community Wall
- Cleanliness & Organization
- Be Passionate
- Action Items
Value Tour - Touch Points & Scripting
- The Waiting Room
- The Bathrooms
- The Brushing Station
- The Wall of Fame
- The Community Wall
- The X-Ray Machine
- The Sterilization Area
- The In-House Lab
- The Clinic Area
Final Exam
- Testing that covers all 4 hours and 45 minutes of on demand video.
What This Course Includes
Over 6 hours of on-demand training videos that are yours to keep forever!
Receive full access via any internet connected device for convenient learning!
Receive more than 6 printable scripts & advanced flowcharts!
Online testing for increased team accountability
Receive 3 private online coaching sessions exclusive to your practice and team!
Courses automatically update when new content is added!
Don't Just Take Our Word For It
See What Our Clients Have to Say
"Brian and NPG have been absolutely life changing for my business. They are not about gimicks or quick fixes, but rather implementing exceptional and highly ethical sales and business principles that really allow me to focus on my patients."
"New Patient Group helped train and deliver 5-star customer experience like Ritz Carlton and Nordstrom's to my patients and future patients. The psychology of their training is 5-10 years ahead of everyone else. I'm very happy with their services and training and I don't hesitate to recommend them to my colleagues."
"Brian and team are top notch industry experts that provide proven techniques, in addition to tremendous support, to grow your practice. Whether you are listening to their podcast, attending one of their courses, or working with them directly, you will learn how to implement strategies in your practice that lead to unbelievable growth."
Ready to Learn More?
Let's Talk!
Let’s have a chat and learn more about your business to help customize the right services for you.