Why Your Receptionist Is Your New TC

Turn your receptionist into a conversion machine to help reduce no-shows and significantly increase same-day treatment acceptance!

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NPG Orthodontic Bootcamps

Why Your Receptionist Is Your New TC

Turn your receptionist into a conversion machine as they play an integral part in the new patient journey. The new patient phone call can single-handedly impact patient behavior on multiple fronts: show-up rate, engagement level, and same-day conversions! In the new economy, your phone receptionist has as great (or greater) influence as any other team member when it comes to new patient starts! And with today’s consumer calling upward of 5 practices before scheduling, there’s never been a better time to train on edification, presentation, and sales skills too often overlooked.

This NPG Bootcamp – appropriately called “Why Your Receptionist Is Your New TC” – guides your receptionist team to create a differentiating launch point along the consumer journey. Your phone team will learn how to make your practice stand apart from others, leading the patient to Know you better, Like you more, and Trust you… even before arriving at your practice!

Through improved value-building skills built into a unique 5-star customer service delivery, your reception team will set the table for your practice’s success, reducing no-shows, increasing momentum leading to the first visit, and significantly increasing same-day treatment acceptance!

Sign up for this bootcamp and watch your receptionist team take control of one of the most influential parts of the patient journey – the initial phone call – and reach new levels of success!

Receptionist Phone Training Bootcamp Sessions

Note: All sessions start at 10:00 am CST

What's Included in This Bootcamp

Your bootcamp registration includes three 1-hour comprehensive coaching sessions at 10:00 am CST on the following dates: 2/23, 3/8, and 3/22.

Skills To Learn

3 x 1-Hour Live, Comprehensive Online Coaching Sessions

Only $1500

Call flow documents, scripts, and call intake forms for personal customization

Group discussion, role play examples, and personal feedback for improvement

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What's My Investment?

The total cost for the “Why Your Receptionist Is Your New TC” Bootcamp is $1500. Your registration fee includes all of the above as well as access for yourself and up to five members of your team.

Meet Your Bootcamp Coach

What People Are Saying About Coach Eric

Coach Eric Field takes the lead role on this course, with years of experience leading new patient call reception teams. He is a skilled trainer, laying the foundation of what needs to be accomplished and how to do it better than anyone else - so important with today’s modern consumer.
Eric is a phenomenal teacher, providing a safe learning environment, with guidance and appropriate feedback to help each participant develop their skills. Coach Eric gets as excited as anyone when he hears a well-delivered role plan and sees confidence growing, which will follow into the live patient environment.