Transform Your Receptionist Into The Ultimate Conversion Machine

Advanced phone training proven to increase new patients, same-day starts, revenue, and more! Competition Creates Shoppers. We teach how to turn them into value-based buyers.

Master The New Patient Phone Call

What You'll Learn

This 8+ hour receptionist phone training course will take your receptionist team on a journey of transformation, ultimately making your new patient phone call unique in so many ways! With an ever-competitive orthodontic and dental industry, and a product that is seen as a commodity, you WIN through your team’s ability to deliver top-notch customer service AND describe your practice in remarkable ways.

Watch your patient no-shows drop as your new patient’s motivation and interest in your practice climbs! Your receptionist will set the stage where the patient enters your practice with anticipation and excitement to say yes… today! This New Patient Group course will train your team on sales fundamentals, customer service verbiage, edification and value-building skills, and objection handling strategies. Let’s get started!

Introduction

Printable Scripts & Flow Charts

Recipe for Same Day Starts - The Three Strategies to Accomplish on Every New Patient Phone Call
6 Steps to the New Patient Phone Call
3 Steps to Overcoming Price Inquiries
Responses to the Most Common & Uncommon Phone Call Scenarios
Reducing No Show's and Late Cancellations

Taking Control

Introduction
Mistakes to Avoid
Taking Control on the Front End of the Call
Open Ended Questions - Part 1
Open Ended Questions - Part 2
How to "Force" an Answer
Review, Role Play, & Implementation
Exam - Taking Control

5-Star Customer Service & Hospitality

Introduction
Mistakes to Avoid
Making an Excellent First Impression
The Importance of Consistency
Placing Patients on Hold
Cross Training
Becoming the Expert
Positive Connotation
Politeness
Addressing Patients
Communication Skills - Part 1
Communication Skills - Part 2
Communication Skills - Part 3
Review, Role Play & Implementation
Exam - 5 Star Customer Service

Creating Value

Introduction
Mistakes to Avoid
Speaking the Consumer Language
Building Rapport
Importance of "Selling" You
The 6 Edification Topics of Practice Success
The Value Proposition Exercise
Review, Role Play & Implementation
Exam - Creating Value

6 Steps to the New Patient Phone Call

Introduction
VIP Greenting
Identifying the Caller
Taking Control
Dual Option Close
Data Capture
Confirmation & Education
Review, Role Play & Implementation
Exam - 6 Steps to the New Patient Phone Call

Overcoming Price Inquiries

Introduction
Mistakes to Avoid
Positive Connotation
Value Proposition
Clinical Education
Clinical Education Exercise
Willingness to Say Good-Bye
Review, Role Play & Implementation
Exam - Overcoming Pricing Inquiries

Handling Insurance Inquiries

Introduction
Mistakes to Avoid
Insurance Positive Connotation
Practice Edification
Insurance Edification
Review, Role Play & Implementation
Exam - Handling Insurance Inquiries

Final Exam

What This Course Includes

Brian Wright

Founder & CEO, New Patient Group

“Brian Wright is a combination of the team from Shark Tank and Marcus Lemonis from The Profit.”

– Dr. Staci Frankowitz

Don't Just Take Our Word For It

Client Success Stories

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Ready to Learn More?

Let's Talk!

Let’s have a chat and learn more about your business to help customize the right services for you.