Digital Marketing and Consulting for Orthodontists

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Master The New Patient Phone Call

What You'll Learn

TC Training - Financial Presentation University
Introduction
  • Preparing for Success - Part 1
  • Preparing for Success - Part 2
  • Preparing for Success - Part 3
  • What Exceptional Looks Like - Mystery Call Examples
  • Recipe for Same Day Starts - The Three Strategies to Accomplish on Every New Patient Phone Call
  • 6 Steps to the New Patient Phone Call
  • 3 Steps to Overcoming Price Inquiries
  • Responses to the Most Common & Uncommon Phone Call Scenarios
  • Reducing No Show's and Late Cancellations
  • Introduction
  • Mistakes to Avoid
  • Taking Control on the Front End of the Call
  • Open Ended Questions - Part 1
  • Open Ended Questions - Part 2
  • How to "Force" an Answer
  • Review, Role Play, & Implementation
  • Exam - Taking Control
  • Introduction
  • Mistakes to Avoid
  • Making an Excellent First Impression
  • The Importance of Consistency
  • Placing Patients on Hold
  • Cross Training
  • Becoming the Expert
  • Positive Connotation
  • Politeness
  • Addressing Patients
  • Communication Skills - Part 1
  • Communication Skills - Part 2
  • Communication Skills - Part 3
  • Review, Role Play & Implementation
  • Exam - 5 Star Customer Service
  • Introduction
  • Mistakes to Avoid
  • Speaking the Consumer Language
  • Building Rapport
  • Importance of "Selling" You
  • The 6 Edification Topics of Practice Success
  • The Value Proposition Exercise
  • Review, Role Play & Implementation
  • Exam - Creating Value
  • Introduction
  • VIP Greenting
  • Identifying the Caller
  • Taking Control
  • Dual Option Close
  • Data Capture
  • Confirmation & Education
  • Review, Role Play & Implementation
  • Exam - 6 Steps to the New Patient Phone Call
  • Introduction
  • Mistakes to Avoid
  • Positive Connotation
  • Value Proposition
  • Clinical Education
  • Clinical Education Exercise
  • Willingness to Say Good-Bye
  • Review, Role Play & Implementation
  • Exam - Overcoming Pricing Inquiries
  • Introduction
  • Mistakes to Avoid
  • Insurance Positive Connotation
  • Practice Edification
  • Insurance Edification
  • Review, Role Play & Implementation
  • Exam - Handling Insurance Inquiries
  • Testing that covers all 7 hours and 22 minutes of on demand video.

What This Course Includes

8.5 Hours of on-demand video training content that is yours to keep forever!
Receive full access via any internet connected device for convenient learning!
Receive more than 6 printable scripts & advanced flowcharts!
Online testing & progress tracking for accountability & better implementation!
Receive 3 private online coaching sessions exclusive to your practice and team!
Private online coaching sessions are recorded and provided to you!

Brian Wright

Founder & CEO, New Patient Group

“Brian Wright is a combination of the team from Shark Tank and Marcus Lemonis from The Profit.”

– Dr. Staci Frankowitz

Don't Just Take Our Word For It

Client Success Stories

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